Error: Refused to connect

When resetting your support portal password you might see the following message after submitting your email address. This is especially the case if you are using private-mode browsing especially Chrome and Opera, but not in Edge or Firefox.  


The " refuses to connect" error comes from privacy settings that block third-party cookies. This is coming either from your browser directly or from third-party addons.

To fix this problem, you need to enable third party cookies. For instructions on allowing third-party cookies in Chrome, see this Google Chrome Help article: Delete, enable, and manage cookies in Chrome.

If your browser has ad blockers, turn them off to see if they allow you to sign in. Some ad blockers have their own list of exceptions. If that's the case for you, add to the list of allowed exceptions.

The problem doesn't appear to happen when using a non-private browsing mode. 

Issue description by Zendesk:

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

See more
White Papers
Read our white papers to find useful information about software development in the IoT era, where devices must not only function with impeccable quality and safety but also remain resilient to cyber-attacks.
Product Sheets
Read our datasheets and company briefs to gain quick insights into our solutions, products, and integrations, including their capabilities, benefits, and supported environments.
Topics relating to DevSecOps, application security testing (AST), binary analysis, product security, software assurance and others.