Ticket Statuses

When you click your profile icon on the upper-right of the support portal page and select My activities, any associated tickets will display the following status: 

  • Open - The support team is working to resolve the request
  • Pending - The support team is waiting for a user update
  • Solved - The request was resolved but can be reopened if necessary for four days thereafter
  • On-hold - Request is worked upon by another internal team or might be parked awaiting a new version of product 
  • Closed - The ticket is closed and can no longer be updated. You can however create a related ticket by choosing the option at the bottom of the comments, create a follow up ticket, see below image.


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